Our sales teams in the US are ditching traditional practices
When was the last time you upended your life – reevaluated the way you work, radically shifted how you measure success – and convinced 100,000 people to do it with you?
The way the pharmaceutical industry operates is based on practices developed decades ago. Practices that are out of touch with what is expected of us today and, frankly, have contributed to a widespread misconception that the industry values profits over patients.
Consider how the pharmaceutical industry traditionally markets and sells its products:
- Paying sales representatives based on the number of prescriptions written without necessarily regarding what’s best for the patients.
- Paying doctors to speak on behalf of the very same products the industry wants them to prescribe.
We’ve rejected the industry’s old ways of working and created a new approach – with modern commercial practices that are streamlined, more patient-centered, and better aligned with our values and society’s expectations.
Over the last several years, GSK has made industry-leading changes to these traditional commercial practices:
- Our sales representatives across the US are not compensated based on individual sales targets. Instead, they are motivated and rewarded on their scientific knowledge of our products, customer service, and broader business success.
- External doctors are not paid to speak about GSK pharmaceuticals or vaccines.
This transformation isn’t only in the US, it’s global in scale - guiding our business practices from here to Africa to Asia. We consider it a competitive edge as we are the only pharmaceutical company in the world doing it.
Our employees, and the customers they serve, agree.
Dale is a US Pharmaceutical sales representative and represents products from our respiratory portfolio. Along with her colleagues across the US, she has embraced our value-based sales approach and has received positive feedback from healthcare professionals.
“If I sold cars or electronics, I might want to be rewarded based on my individual sales targets, but I educate physicians on respiratory products. I want to be rewarded based on my ability to effectively discuss the product that's best for the patient. I’m proud to represent GSK because of that.”